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Refund Policy

Refund Policy

RETURNS & REFUNDS

Returns Policy

We strive to deliver you the best in quality and value, every product is checked and inspected before sending it to you. If you have received a product which tuns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 2 weeks after delivery / collection of the product.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

      1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
      2. Request your Return Authorization Number and by emailing online@quiltsew.co.za with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the Return Authorization Number and the address of the closest warehouse where you can mail the product you would like to return. Items sent back to us without first requesting a return will not be accepted.
      3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
      4. Upon the receipt of your package, your products will be examined and your return validated, upon which we will get in touch with you to discuss your options.
      5. QUILTSEW is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like sewing machine spares and accessories, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Unfortunately if the item has already been installed, we are unable to resell it so in this instance we cannot accept a return.

Customer is responsible for the return delivery cost.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are shipped within 2-7 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at online@quiltsew.co.za

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available to the contact details provided during placing the order.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at QUILTSEW. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.